OUR ONLINE REVIEWS
Johanes S.
Goff technicians are professional. They pay attention to details and leave me feeling that everything is going to be fine.
Response from the owner: Thank you, Johanes! We appreciate your feedback. It's wonderful to hear that our Goff technicians' professionalism and attention to detail leave you with confidence in the quality of our service.
John O.
Nick was great. His first thought was always repair then replace if necessary.
Response from the owner: Thank you for your review, John! We're glad to hear that Nick provided great service and prioritized repairs. Your feedback is greatly appreciated!
John W.
Prompt & friendly service at an affordable price... they really work at helping you keep your equipment functioning efficiently & dependably
Response from the owner: Thanks John. We pride ourselves in not only giving excellent service, but providing quality equipment at an affordable price. We appreciate your business!
Anita G.
The service technician was very polite and efficient.
Response from the owner: Anita, Thank you so much for your kind words and the 5-star review! We're thrilled to hear that our service technician was polite and efficient. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. We appreciate your support!
Margel S.
Extremely happy with Goff representative. I thought I needed a new furnace but he did a thorough check of the current furnace to be sure. He also solved the issue with the second furnace and made recommendations. He spent a lot of time finding the problem with the second furnace. I couldn’t be more satisfied and highly recommend Goff.
Response from the owner: Thank you for your wonderful review, Margel! We're thrilled to hear that our representative provided thorough and effective service. Your satisfaction is our top priority, and your recommendation means a lot to us. We look forward to serving you again in the future!
larry G.
We were very satisfied with the service he performed. Would recommend him to others.
Response from the owner: Thank you, Larry, for your kind words! We're thrilled to hear that you were satisfied with our service. Your recommendation means a lot to us, and we look forward to assisting you and others in the future.
Sherri J.
Just have not received a copy of your service call.
Response from the owner: Sherri, Thank you for the 5-star review. I did email a copy of your service call. If you have not received it, please call our office and we will verify your email address. Thank you!
Crystal R.
Goff is awesome! Quick, honest, reliable, and helpful. They always take the time to explain how everything works while also giving helpful tips and tricks which is great for us as new homeowners. Every person we have worked with has gone above and beyond. Highly recommend. 🙂
Response from the owner: Thank you for the wonderful review, Crystal! We're thrilled to hear that you had such a positive experience with our team. It's our goal to provide thorough support and helpful advice for new homeowners. Your recommendation means a lot to us!
Scott H.
Pleasant experience. Answered all our questions. Did a great job.
Response from the owner: Scott, We're thrilled to hear about your pleasant experience with us! Thank you for highlighting our dedication to addressing your questions and delivering exceptional service.
John R.
Everything went Great, my Thermostat was replaced and the Furnace is running Good. Price was right and they were done in No Time. Thank you very much
Response from the owner: Thank you for your fantastic review, John! We're delighted to hear that your thermostat was replaced quickly and that your furnace is running well. Your satisfaction and positive feedback mean a lot to us. We appreciate your business!
william G.
The guys who installed were courteous and professional. They got both the AC and furnace installed in a day. They did very good work.The price was affordable.
Response from the owner: William - thank you for the review, we appreciate it. Glad to hear you were happy with the work done and that we were able to get both the furnace and air conditioner installed for you at the same time. Thanks for choosing Goff.
mufasa
I have to keep leaving reviews for Goff everytime I get maintenance. Todays experience was the same. LOVE them. I love Goff. Can't say it enough times. Technician came out today and fixed a problem with my air. He was very polite and went the extra mile to fix my issue. Don't ever waste your time calling anyone else. Been using them for 8 years. Just call Goff.
Response from the owner: Mufasa, Thank you for your fabulous review! We're thrilled to hear that you appreciate our quality, friendly staff, and reasonable prices.
Linda S
Jack S., Elijah and Chris did a very great and professional job replacing my HVAC(November 2024) and it wasn’t an easy task. They kept me updated as they went. Joe, as always, was great to work with and I appreciate Goff heating for being there all these years I have used them ( since the late 1980’s) Thank you!
Response from the owner: Thank you for your wonderful review, Linda! We're thrilled to hear about your positive experience with Jack, Elijah, and Chris during the HVAC replacement. Your loyalty since the late 1980s means a lot to us, and we're grateful for your continued trust in Goff Heating & Air Conditioning. We look forward to serving you for many more years to come!
Pam F.
Not only am I happy with my previous Goff furnace purchase but appreciate the service calls when they thoroughly explain what they see. Another fantastic service experience, this time with Sean!
Response from the owner: Thank you, Pam! We greatly appreciate your continued trust in Goff for your HVAC services. We're delighted to hear that Sean provided you with another great experience!
Brad B.
Don from Goff Heating and AC was very professional and proficient in taking care of us. He’s very knowledgeable and confident in what he does and we were very pleased with all that he did and informed us about.
Response from the owner: Thank you for your wonderful feedback, Brad! We're glad to hear that Don provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words about our team's professionalism and knowledge. We look forward to serving you again in the future!
Jeff R.
The technician showed up earlier than expected and fixed what had been said was unfixable. I cannot praise Goff enough, they will have my business as well as anyone who asks me for advice on HVAC
Response from the owner: Thank you for your wonderful review, Jeff! We're thrilled to hear that our technician could resolve what seemed unfixable and exceeded your expectations. Your support means a lot to us, and we truly appreciate your recommendation. Looking forward to serving you again in the future!
Judie W.
The crew was very efficient and friendly. Had the ducts cleaned. Air conditioning unit was installed. Furnace installed. They cleaned up all the boxes etc. the furnace room was cleaned after installation.The duct cleaning crew had to use ladders for my high ceilings. If they moved furniture around they put it back when they finished a room.I was very happy when they turned on the air conditioning.I signed off when each thing was completed.I certainly recommend that company to anyone needing a furnace or air conditioner.The price was was competitive but offered a great package.
Response from the owner: Judie, Thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with our team’s efficiency and attention to detail throughout the installation process and duct cleaning.
Bob S.
Excellent and on time
Response from the owner: Thanks for the great 5-star review, Bob!
Bill G.
Response from the owner: Bill, We are so grateful for your 5-star review. Thanks for sharing.
Beth S.
Efficient, knowledgeable and friendly too!! Wonderful!!!
Response from the owner: Thank you for your kind words, Beth! We're thrilled to hear you found our team efficient, knowledgeable, and friendly. Your satisfaction means the world to us!
DennisZ
Quick friendly service!Found problem with A/C replaced part and got our A/C going in no time!
Response from the owner: Thank you for your wonderful review, Dennis! We're glad to hear that our team was able to quickly resolve your A/C issue. Your satisfaction is our top priority, and we appreciate your feedback!
Amy F.
Paul was very personable and knowledgeable. He explained everything thoroughly
Response from the owner: Amy, thanks for the great review. We are thrilled to hear about your great experience with Paul!
Sharon Clancy O.
Timely, friendly, efficient.
Response from the owner: Sharon, Thanks for the great feedback! We're glad to hear that you found our service timely, friendly, and efficient. It's what we strive for every day. Looking forward to serving you again in the future!
Larry B.
Goff service people show up on time and do a great job servicing our heating and air conditioning equipment. Brandon did a great job today going over our furnace for winter.
Response from the owner: Thanks for your kind review, Larry! We love hearing customers feedback of our technicians. We look forward to sharing your kind words with Brandon.
Lois J.
Fast,clean, and very polite, Good job Thank you lois
Response from the owner: Thanks for the great review, Lois!
Anthony F.
Shane did an awesome job. Same day, quick fix, good price. As soon as he popped my furnace open he saw a missing tube that a mouse had chewed up and replaced it.
Response from the owner: Thank you for your wonderful review, Anthony! We're thrilled to hear that Shane was able to provide quick and effective service for you. Your satisfaction is our priority, and we appreciate your feedback!
Vivian C.
Paul took care of our HVAC systems maintenance today. He was very professional and did a great job!
Response from the owner: Thanks for the kind words about Paul and the 5-star review, Vivian!
Karen W.
Goff just left my home. Who likes to spend hundreds of dollars on something that doesn't "show"? NO ONE. But the peace of mind for clean ducts and healthy air are priceless. Paul and Justin (boss man who was "helper" because a few were out on vacation--GREAT leadership) were here and did an amazing job on our ducts, returns, and dryer vent. We've put this off too long and even though the ducts weren't too bad (maybe they were just being nice ha), I know they are clean. Paul is friendly, knowledgeable, respectful, cordial and a fast worker. I received a text the day before confirming the appointment, a call the morning of letting me know the technician was being dispatched, then received a text with Paul's photo and a short bio about the man I was going to let into our home. LOVED that. I'd recommend Goff to anyone. Thanks Don, for sending your "A" team!
Response from the owner: Thank you for your detailed and wonderful review, Karen! We're thrilled to hear about your positive experience with Paul and Justin. Your peace of mind regarding clean ducts and healthy air is our top priority. We appreciate your recommendation and look forward to serving you again in the future!
Karen B.
Sean L. Was great and very knowledgeable. Efficient and friendly. Answered all my questions
Response from the owner: Karen, thanks for you kind words about Sean. We look forward to sharing your review with him!
Robert R.
Your service techs are always very professional, pleasant and helpful.
Response from the owner: Robert, thank you for the great review!
Nancy A.
Very professional and very friendly. Brandon was very polite and my dogs liked the pets as well. 😊 thank you.
Response from the owner: Nancy, We are pleased to hear you & your pups had a great experience with the Brandon. Thank you for the 5-star review.
alan R.
Paul did a great job. Very much a professional doing his job. Courteous, and enjoyed his expertise. Definitely will use Goff again.
Response from the owner: Thank you for your wonderful review, Alan! We're thrilled to hear that Paul provided you with exceptional service. Your trust in us means a lot, and we look forward to assisting you again in the future!
Larry A.
Always excellent customer service with very professional personnel.
Response from the owner: Thanks for the great review, Larry!
Tim B.
Just had my annual fall/winter furnace checkup. Our technician, Sean, was very courteous & knowledgeable. Very please with Goff Heating.
Response from the owner: Thank you for your wonderful review, Tim! We're glad to hear that Sean provided you with excellent service during your furnace checkup. Your satisfaction is our priority, and we appreciate your support!
Henry D.
Don did an exceptional job troubleshooting the problem with my furnace. He solved the problem quickly and I had heat back to our house. After calling Goff Heating I had a technician come to our home in less than two hours. Fixed the problem and we now have heat.
Response from the owner: Henry, We are thrilled to hear Don exceeded your expectations and you have heat again! Thank you for the great review!
Larry L.
Goff performs a regular system check on my heater in the fall and my AC in the late spring, and they keep the systems working fine. The only time in the last 10 years that I needed immediate service (on my heater one Saturday morning), a repair person showed up within 30 minutes of my call.
Response from the owner: Larry, Thank you for trusting us with your HVAC system over the years! We're always here to ensure your comfort and are glad we could respond quickly when you needed us most.
Rodney M.
The visit with Joe to discuss a new system was quite heplful, answering all of my questions. Decisions still to be made.
Response from the owner: Thank you for your positive feedback, Rodney! We're glad to hear that your visit with Joe was helpful and that all your questions were answered. If you need any further assistance as you make your decisions, feel free to reach out. We appreciate your trust in us!
B M.
Goff provided excellent customer service by providing detailed answers to my questions, assisted in resetting my thermostat, and did an excellent job cleaning my furnace in a timely manner.
Response from the owner: B, Thank you for the kind words! We're delighted to hear that our team could provide the detailed support you needed and ensure your furnace was thoroughly cleaned and ready for the season.
Sherri W.
Good communication about appointment. Friendly, knowledgeable service. I would definitely recommend Goff for your HVAC needs.
Response from the owner: Thank you for your kind words, Sherri! We're thrilled to hear you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to assisting you with any future HVAC needs!
pat K.
went very well and he was on time and did a great job
Response from the owner: Pat, Thanks for the great review! We are glad to hear we did a great job for you.
Sammie B.
I had an urgent appointment and they made sure to come the same day and within the time I had available.
Response from the owner: Sammie, Thanks for taking the time to leave us a review. We're happy we could accommodate your schedule and provide timely service. Your satisfaction is our top priority!
J B
Been working with Goff Heating and Air for years. They are always honest and transparent with their work. Thanks for the great service!
Response from the owner: J B, Thank you so much for your loyalty and kind words! We're thrilled to hear that our honesty and transparency have made a positive impact over the years. We truly appreciate your continued trust in us. We're always here whenever you need us!
Justin B.
Quick & responsive when issues come up. Knowledgeable & honest service staff.
Response from the owner: Justin, Thank you for your review! We're glad to hear that our team was quick to respond and provided knowledgeable, honest service. Your satisfaction is our priority, and we appreciate your trust in us!
Anthony B.
Goff took great care of us! Sean L. was so nice and professional! He was able to diagnose our problem very quickly and he took great care of us!
Response from the owner: Anthony, Thank you for your wonderful feedback! We're so happy to hear that Sean provided such quick and professional service. We'll be sure to pass along your kind words to him. It's great to know we could take care of your needs.
Willie H.
Thank you service good and good quality
Response from the owner: Willie, Thank you for your review! We're glad to hear you were satisfied with the service and quality. We appreciate your support and look forward to assisting you next time the need arises.
C L W.
I've dealt with Goff off and on for 30+ years and have always had good service from them. No plans to go elsewhere.
Response from the owner: C L, Thank you so much for your loyalty over the past 30+ years! We're honored to have earned your trust and are thrilled to hear that you've consistently had good service with us. We look forward to continuing to serve you for many more years!
Diane P.
Charle/Charlie was awesome. Very informative on everything. He was polite and had excellent customer service. He explained everything. Very well liked here. I will definitely recommend Goff to my family and friends. Which i was recommend by my family member. Thank you. Diane Jay
Response from the owner: Diane, Thank you, Diane, for your kind words! We're thrilled to hear that Charlie provided such informative and excellent customer service. It's wonderful to know that our team is making a positive impression, and we truly appreciate your recommendation. We're glad your family referred you to us, and we're grateful for the opportunity to serve you. Thank you again!
D B
Quick, friendly, prompt.
Response from the owner: D B, Thanks for taking the time to leave us a great review!
ChristineL C.
I've had a maintenance agreement with Goff for many, many years. They do a furnace check in the fall, A/C check in the spring. They consistently provide professional and helpful service. The technicians think of everything they can do to get your heating system ready for winter, or in the spring to get the air conditioning system ready for summer. Thank you!
Response from the owner: Christine, Thank you for your loyalty over the years! We're glad to hear our team consistently provides thorough and professional service for your heating and cooling needs. We appreciate your trust in us.
Tony B.
Solution focused. Got the job done right! Very personable. Received a text with the picture of the serviceman and a short bio about him. Great customer service!
Response from the owner: Tony, Thank you for the great review! We're happy to hear that our team's solution-focused approach and personalized service made a difference—we always aim to keep you informed and comfortable throughout the process!
