OUR ONLINE REVIEWS
Bill G.
Response from the owner: We are so grateful for your 5-star review. Thanks for sharing.
Beth S.
Efficient, knowledgeable and friendly too!! Wonderful!!!
Response from the owner: Thank you for your kind words, Beth! We're thrilled to hear you found our team efficient, knowledgeable, and friendly. Your satisfaction means the world to us!
DennisZ
Quick friendly service!Found problem with A/C replaced part and got our A/C going in no time!
Response from the owner: Thank you for your wonderful review, Dennis! We're glad to hear that our team was able to quickly resolve your A/C issue. Your satisfaction is our top priority, and we appreciate your feedback!
Amy F.
Paul was very personable and knowledgeable. He explained everything thoroughly
Response from the owner: Amy, thanks for the 5-star rating.
Sharon Clancy O.
Timely, friendly, efficient.
Response from the owner: Thanks for the great feedback! We're glad to hear that you found our service timely, friendly, and efficient. It's what we strive for every day. Looking forward to serving you again in the future!
Larry B.
Goff service people show up on time and do a great job servicing our heating and air conditioning equipment. Brandon did a great job today going over our furnace for winter.
Response from the owner: Larry, thank you for the review and for sharing your experience with the GoffCare annual maintenance membership on your furnace and air conditioner.
Lois J.
Fast,clean, and very polite, Good job Thank you lois
Response from the owner: Thanks for the great review, Lois!
Anthony F.
Shane did an awesome job. Same day, quick fix, good price. As soon as he popped my furnace open he saw a missing tube that a mouse had chewed up and replaced it.
Response from the owner: Thank you for your wonderful review, Anthony! We're thrilled to hear that Shane was able to provide quick and effective service for you. Your satisfaction is our priority, and we appreciate your feedback!
Vivian C.
Paul took care of our HVAC systems maintenance today. He was very professional and did a great job!
Response from the owner: Thanks for the kind words about Paul and the 5-star review, Vivian!
Karen W.
Goff just left my home. Who likes to spend hundreds of dollars on something that doesn't "show"? NO ONE. But the peace of mind for clean ducts and healthy air are priceless. Paul and Justin (boss man who was "helper" because a few were out on vacation--GREAT leadership) were here and did an amazing job on our ducts, returns, and dryer vent. We've put this off too long and even though the ducts weren't too bad (maybe they were just being nice ha), I know they are clean. Paul is friendly, knowledgeable, respectful, cordial and a fast worker. I received a text the day before confirming the appointment, a call the morning of letting me know the technician was being dispatched, then received a text with Paul's photo and a short bio about the man I was going to let into our home. LOVED that. I'd recommend Goff to anyone. Thanks Don, for sending your "A" team!
Response from the owner: Thank you for your detailed and wonderful review, Karen! We're thrilled to hear about your positive experience with Paul and Justin. Your peace of mind regarding clean ducts and healthy air is our top priority. We appreciate your recommendation and look forward to serving you again in the future!
Karen B.
Sean L. Was great and very knowledgeable. Efficient and friendly. Answered all my questions
Response from the owner: Karen, thanks for you kind words about Sean. We look forward to sharing your review with him!
Robert R.
Your service techs are always very professional, pleasant and helpful.
Response from the owner: Robert, thank you for the great review!
Nancy A.
Very professional and very friendly. Brandon was very polite and my dogs liked the pets as well. 😊 thank you.
Response from the owner: Nancy, We are pleased to hear you & your pups had a great experience with the Brandon. Thank you for the 5-star review.
alan R.
Paul did a great job. Very much a professional doing his job. Courteous, and enjoyed his expertise. Definitely will use Goff again.
Response from the owner: Thank you for your wonderful review, Alan! We're thrilled to hear that Paul provided you with exceptional service. Your trust in us means a lot, and we look forward to assisting you again in the future!
Larry A.
Always excellent customer service with very professional personnel.
Response from the owner: Thanks for the great review, Larry!
Tim B.
Just had my annual fall/winter furnace checkup. Our technician, Sean, was very courteous & knowledgeable. Very please with Goff Heating.
Response from the owner: Thank you for your wonderful review, Tim! We're glad to hear that Sean provided you with excellent service during your furnace checkup. Your satisfaction is our priority, and we appreciate your support!
Henry D.
Don did an exceptional job troubleshooting the problem with my furnace. He solved the problem quickly and I had heat back to our house. After calling Goff Heating I had a technician come to our home in less than two hours. Fixed the problem and we now have heat.
Response from the owner: Henry, We are thrilled to hear Don exceeded your expectations and you have heat again! Thank you for the great review!
Larry L.
Goff performs a regular system check on my heater in the fall and my AC in the late spring, and they keep the systems working fine. The only time in the last 10 years that I needed immediate service (on my heater one Saturday morning), a repair person showed up within 30 minutes of my call.
Response from the owner: Larry, Thank you for trusting us with your HVAC system over the years! We're always here to ensure your comfort and are glad we could respond quickly when you needed us most.
Rodney M.
The visit with Joe to discuss a new system was quite heplful, answering all of my questions. Decisions still to be made.
Response from the owner: Thank you for your positive feedback, Rodney! We're glad to hear that your visit with Joe was helpful and that all your questions were answered. If you need any further assistance as you make your decisions, feel free to reach out. We appreciate your trust in us!
B M.
Goff provided excellent customer service by providing detailed answers to my questions, assisted in resetting my thermostat, and did an excellent job cleaning my furnace in a timely manner.
Response from the owner: B, Thank you for the kind words! We're delighted to hear that our team could provide the detailed support you needed and ensure your furnace was thoroughly cleaned and ready for the season.
Sherri W.
Good communication about appointment. Friendly, knowledgeable service. I would definitely recommend Goff for your HVAC needs.
Response from the owner: Thank you for your kind words, Sherri! We're thrilled to hear you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to assisting you with any future HVAC needs!
pat K.
went very well and he was on time and did a great job
Response from the owner: Pat, Thanks for the great review! We are glad to hear we did a great job for you.
Sammie B.
I had an urgent appointment and they made sure to come the same day and within the time I had available.
Response from the owner: Sammie, Thanks for taking the time to leave us a review. We're happy we could accommodate your schedule and provide timely service. Your satisfaction is our top priority!
J B
Been working with Goff Heating and Air for years. They are always honest and transparent with their work. Thanks for the great service!
Response from the owner: J B, Thank you so much for your loyalty and kind words! We're thrilled to hear that our honesty and transparency have made a positive impact over the years. We truly appreciate your continued trust in us. We're always here whenever you need us!
Justin B.
Quick & responsive when issues come up. Knowledgeable & honest service staff.
Response from the owner: Justin, Thank you for your review! We're glad to hear that our team was quick to respond and provided knowledgeable, honest service. Your satisfaction is our priority, and we appreciate your trust in us!
Anthony B.
Goff took great care of us! Sean L. was so nice and professional! He was able to diagnose our problem very quickly and he took great care of us!
Response from the owner: Anthony, Thank you for your wonderful feedback! We're so happy to hear that Sean provided such quick and professional service. We'll be sure to pass along your kind words to him. It's great to know we could take care of your needs.
Willie H.
Thank you service good and good quality
Response from the owner: Willie, Thank you for your review! We're glad to hear you were satisfied with the service and quality. We appreciate your support and look forward to assisting you next time the need arises.
C L W.
I've dealt with Goff off and on for 30+ years and have always had good service from them. No plans to go elsewhere.
Response from the owner: C L, Thank you so much for your loyalty over the past 30+ years! We're honored to have earned your trust and are thrilled to hear that you've consistently had good service with us. We look forward to continuing to serve you for many more years!
Diane P.
Charle/Charlie was awesome. Very informative on everything. He was polite and had excellent customer service. He explained everything. Very well liked here. I will definitely recommend Goff to my family and friends. Which i was recommend by my family member. Thank you. Diane Jay
Response from the owner: Diane, Thank you, Diane, for your kind words! We're thrilled to hear that Charlie provided such informative and excellent customer service. It's wonderful to know that our team is making a positive impression, and we truly appreciate your recommendation. We're glad your family referred you to us, and we're grateful for the opportunity to serve you. Thank you again!
D B
Quick, friendly, prompt.
Response from the owner: D B, Thanks for taking the time to leave us a great review!
ChristineL C.
I've had a maintenance agreement with Goff for many, many years. They do a furnace check in the fall, A/C check in the spring. They consistently provide professional and helpful service. The technicians think of everything they can do to get your heating system ready for winter, or in the spring to get the air conditioning system ready for summer. Thank you!
Response from the owner: Christine, Thank you for your loyalty over the years! We're glad to hear our team consistently provides thorough and professional service for your heating and cooling needs. We appreciate your trust in us.
Tony B.
Solution focused. Got the job done right! Very personable. Received a text with the picture of the serviceman and a short bio about him. Great customer service!
Response from the owner: Tony, Thank you for the great review! We're happy to hear that our team's solution-focused approach and personalized service made a difference—we always aim to keep you informed and comfortable throughout the process!
Elizabeth G.
We have dealt exclusively with Goff for heating and air conditioning for 28 years. Excellent service and sales. Highly recommended.
Response from the owner: Elizabeth, Thank you for trusting us for 28 years! We're grateful for your loyalty and thrilled to hear you've had excellent experiences with our service and sales. We appreciate your recommendation!
Joshua S.
Fantastic company, great technicians
Response from the owner: Thanks for the great review, Joshua!
Rick L.
Don was excellent in providing a thorough inspection of our furnace for the winter. Very pleased. Highly recommend Goff Heating.
Response from the owner: Hi Rick, Thank you so much for the recommendation! We're thrilled to hear Don provided a thorough inspection, and we appreciate you trusting us to keep your furnace winter-ready!
Dennis O.
Always prompt clean respectful of property and pets. Excellent technicians.
Response from the owner: Dennis, thanks for the great review!
Ed P.
Professional service, I trust them with my HVAC needs.
Response from the owner: Ed, Thanks for putting your trust in us for your heating and cooling needs.
Eduardo R.
Good service and great job
Response from the owner: Eduardo, We're glad you were satisfied with our service and appreciate your feedback.
Dan P.
technician was fast and efficient, did a nice job
Response from the owner: Dan, Thank you for sharing your experience! We're happy to hear our technician provided fast and efficient service with great results.
Elizabeth F.
Another great tech from Goff who did our annual furnace check .... we could not be more pleased with Goff! They are simply THE BEST!
Response from the owner: Elizabeth, Thank you so much for your kind words! We're thrilled to hear you're pleased with our service and truly appreciate your trust in us! We look forward to serving you again!
Paul Z.
Good people, great work
Response from the owner: Thanks, Paul! We're happy to know our team's hard work made a positive impact.
Ron E.
Brandon was not particularly communicative, but all seemed as expected & the furnace area was clean & neat. The invoice received from the Goff office verified all was well.
Response from the owner: Ron, Thank you for your feedback! We're glad to hear the furnace area was clean and everything met your expectations. We'll work on improving communication for a smoother experience in the future. If you have any other questions or concerns, feel free to reach out.
First Brethren Church Of South B.
Always a professional office staff. The technicians are friendly and efficient. It is a pleasure doing business with this company. Everyone is fantastic!
Response from the owner: Thank you for the wonderful feedback! We’re thrilled to hear that our team’s professionalism and friendliness made your experience enjoyable, and we look forward to serving you again in the future!
Raymond H.
Showed up on time and performed a thorough check of the heating system. We are ready for the COLD!
Response from the owner: Raymond, Thanks for your fabulous feedback!
Joel C.
Response from the owner: Thanks for the 5-star review, Joel!
Nassos L.
Very good company, provided very good scheduled maintenance service. The technician was polite, friendly and very thorough and answered all my questions. Happy to do business with Goff.
Response from the owner: Nassos, Thank you for the wonderful feedback! We're glad to hear our technician’s thorough service and friendliness met your expectations, and we look forward to serving you again!
Dan L.
Great all the way
Response from the owner: Thanks, Dan!
The G.
We used Goff to check out our furnace prior to the winter season. The system is 6 years old and no issues were found. The nice think about Goff is that they notify you when the tech is on the way. They also send you a photo and bio of the tech so you know whom you're dealing with.
Response from the owner: Giordanos, Thank you for choosing us for your furnace check-up! We're glad you enjoyed our tech notifications and bio feature—keeping you informed and comfortable with who's coming to your home is very important to us.
Ken T.
Response from the owner: Thank you, Ken!
Paul G.
Service man explained in detail our potential problems. He answered all our questions.
Response from the owner: Paul, Thank you for your review! We're glad to hear that our service technician was able to provide you with clear and informative information.
